Q - "What should I do if I am interested in a custom design or remake of an old design?"
A - If you would like to inquire about a custom design, whether it is a remake of something I don't sell anymore or a design idea you would like me to make for you, you can contact me via instagram @TEARDISE
Q - "I'd love to wear your earring designs but i don't have pierced ears. Do you offer clip-on options?"
A - Yes! I would love to make this happen for you. If you would like any design as a clip on please either: leave a note or message me with your order number.
I have silver clip ons available for change at no extra charge.
Q - "How long will it be until I receive my package after I've placed my order?"
A - I process orders as soon as I can and usually drop them off once a week. Once they are dropped off, it usually takes anywhere from 3-7 days depending on where you live.
Q - "I made an error when putting my shipping information. What can I do?"
A - If you have accidentally put the wrong shipping address please email me as soon as possible so I can fix this error before sending it off. If I am not notified before shipping and I drop it off at the post office, it will be out of my control for where it is delivered.
Q - "I need my order by a certain day. How can I get it by then?"
A - If you need your package shipped sooner please email me so I am aware and can try and drop it off sooner.
If you are wanting to purchase a faster shipping option, rather than the 3-7 days, contact me before your purchase so I can add the shipping option.
Q - "What can I do if my package is lost, stolen, or damaged?"
A - I always do my best to ensure you can receive your packages safely and securely, but in a case like this I am unfortunately not responsible for how packages are handled once I drop them off at the post office. I would recommend contacting the postal service directly. You are still welcome to email me so I can try and help you figure out the situation.
Q - "Do you accept international orders."
A - At this time I will not be accepting international orders, but I will be open to it in the future.